Shipping & Returns

Shipping

I offer shipment through the United States Postal Service (USPS), and I ship the same or next business day. Upon shipment, you will receive a shipment notification email with your tracking number.

NOTE: My site relies on live postage rates from the USPS database, which aren't always accurate. I've seen shipping rates that were excessive (e.g., $50 for priority to Los Angeles). In such cases, I refund any leftover shipping fees. I will also refund excess fees if you happen to place two orders and I can ship them together.

All packages are shipped with delivery confirmation, if available, and are insured. Orders over $250 will ship with signature confirmation. I will bear the cost for insurance and signature confirmation fees if they exceed the amount of shipping you paid.

  First Class Parcel Mail Priority Mail
Domestic For packages up to and including 15 ounces. Packages travel by air and should arrive within 2 to 4 business days within the contiguous United States and somewhat longer outside the contiguous U.S.: e.g., Hawaii, Alaska, Puerto Rico. Packages weighing over 15 ounces must go Priority mail, which typically takes 2 to 3 days for delivery, but the USPS offers no guarantees.
International Packages up to 4 pounds can ship first class parcel (but Priority mail will be a better option for heavier packages). The USPS does not not provide delivery estimates for this mail class. Packages over 4 pounds ship via Priority Mail. Delivery takes 6 to 10 business days to most locations.

Returns

You may return beads for any reason. I do my best to properly describe the condition of the beads for sale, and each new batch of beads I receive is photographed. But occasionally problem beads slip by me, and I hope you will let me know if you are not happy with your order. I don't believe you should ever pay for my mistakes, and I will always make it right.

Please carefully inspect your order as soon as possible upon receipt of your package, and notify me that you will be returning the beads.

All returns will be accepted provided they meet the following criteria:

      Return beads to:

      Joanne Nelson
      PO Box 337
      Erie, PA 16512

      You are responsible for ensuring I receive the beads undamaged. Should you wish to use a different delivery method or options, such as insurance, signature confirmation, etc., these charges will be borne by you.

      Please allow up to two weeks for a refund. You can send me an email to let me know what's going on, or you can call me at (814) 520-5358.

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